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Terminal Shutdown due to Security Incident

DP World Cyber Incident

Over the weekend, DP World announced that they had suffered a Cyber Security Incident which forced the shutdown of terminal operations Australia wide.

They released a statement that they had detected and began responding (Friday, 10 November) to a cyber security attack. DP World have given assurance that their teams are working diligently to contain the situation and determine the impact on their systems and data.

To safeguard their employees, customers, and networks, they have reportedly restricted landside access to their Australian port operations while they continue their investigation.

This is part of a comprehensive response which includes engaging with cybersecurity experts, actively investigating the incident and notifying the relevant authorities.

Federal Home Affairs Minister Clare O’Neil has said in a statement that the Federal Government was receiving regular briefings and “working with DP World Australia to understand the impacts of this (cyber security) incident.”

Minister O’Neil has indicated that National Cyber Security Coordinator, Air Marshal Darren Goldie, would be providing technical advice and assistance as needed. In turn, Air Vice Marshall Goldie has indicated that the government was responding to a “nationally significant cyber incident impacting a number of maritime port facilities”.

In positive news this morning, DP World confirmed that they are gradually recommencing operations and provided the following updates:

DP World, Sydney Terminal

  • Planning for IMPORTS ONLY for today, as we seek to restore normal service.  No shows will be waived and First Free Day (FFD) and Last Free Day (LFD) dates have been adjusted

DP World, Brisbane Terminal

  • R&D Operations Recommenced
  • System testing overnight has been successful and 1-Stop manifest messaging is flowing uninterrupted to the terminal. ASC’s are dispatching jobs and gates are operating. Kiosk phones are currently down and a workaround will be put in place later today. In the meantime, staff will be patrolling the kiosks to offer assistance as required.
  • The terminal will be prioritising delivery of longest dwell time imports and receival of exports for vessels in order of arrival.
  • Your patience is appreciated as we work through the backlog during this week. – John Geyer, DP World

DP World, West Swanson (Melbourne) Terminal

  • DPW WST road is open, but it is slow and we are still having ongoing issues. Please be patient.
  • Please do not send any export boxes of any kind to the terminal.
  • These units are causing delays at the gates. If you have a driver here, please ask him to leave.
  • If you have a driver on the way, call him and tell him to return to the depot. – Michael Fogarty, DP World

We will be reviewing all affected shipments and will provide further updates as they become available, however if you have any questions, please do not hesitate to contact your Key Account Manager for further information.

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