Where passion meets responsibility.
National Operations Manager Michael Clague began as a trainee with Harders in 1991.
Whatever your industry, we take care of all aspects of the supply chain – monitoring orders, vendor management, cargo consolidation, optimising container space, choosing the right carriers, cost control and auditing, customs clearance, warehousing, value-added services and timely delivery. We can provide you with expert advice to improve revenue and streamline processes within your specific industry.
The result: greater efficiency, increased supply chain flexibility and better inventory control, all with a direct impact on your bottom line and brand reputation.
The “Harders family” includes over 130 staff members, many of them logistics, customs and freight forwarding specialists, who have been with the company for many years or even decades. Our clients rely on our staff for their professionalism, innovative thinking and genuine interest in their business.
Our training instils an exceptional customer service philosophy and equips our employees with the education and skills to achieve our service standards.
At Harders, every client, large or small, is assigned one dedicated Key-Account-Manager to personally manage their business needs. This experienced staff member is supported by a team of specialists in logistics, customs, import and export forwarding.
Harders supports the development and training of staff beyond their initial qualifications through active membership and attendance of seminars and courses held by Industry bodies such as CBFCA.
In-House Professional Training Programs equip our employees with the appropriate tools and techniques to achieve continuous improvement of our business processes and motivate them to aim for industry leading service excellence.
We invest in our employees and require them to undergo a “European Style” apprenticeship. Employees work their way through all departments in the company and gain a solid understanding of all facets of our business and industry.
This enables them to gain all-round knowledge to provide clients with personalised one-on-one service. They also develop deep expertise in key customer industries which help build the long-term customer relationships that are the foundation of our business.
